v2.6
Review gates can now trigger above an amount
Set a dollar threshold on any gated action. Refunds, credits or payments above it pause for approval, with the ticket, the agent’s reasoning and the exact call attached.
What changed
Until now, a review gate paused every action of a given type. That worked for small teams and got noisy fast. Gates can now check an amount before they fire, so a $40 refund goes straight through and a $900 one waits for a person.
The reviewer sees the ticket, the order history, the agent’s reasoning and the exact Payments call it plans to make. They can approve, change the amount, or send it back with a note.
How to set it up
Open an agent and choose Review gates. Pick an action, such as Issue refund or Apply credit, then set the threshold and who may approve above it.
Existing gates keep their current behavior until you add a threshold. Thresholds are available on every plan.